We ask that you agree to the following shipping terms and policies before placing any orders with us and understand that your order constitutes your full agreement to the following items:
*** NOTE: YOU CAN CROSS REFERENCE THESE SHIPPING POLICIES WITH OUR RETURNS, REFUNDS, & WARRANTY POLICIES, found here. ***
DISCREET PACKAGING & SHIPPING LABEL
We understand that not everyone lives in Los Angeles, California. For those reasons Smokerolla ships all orders in plain packaging & with a generic looking label. We use plain brown boxes (we do recycle to save waste, so sometimes they aren't new), and or ship in plain cartons or USPS approved boxes.
Smokerolla does Not sell products to anyone under the age of 21 (18 where applicable). For this reason we may make your package require an adult signature. If you are trying to use a stolen credit card, and or are under age, please don't. This does not mean every package will be signature required. In most cases they won't.
TIMELINES (How fast do you ship?)
Smokerolla cannot guarantee a delivery date on any order. Please note that the expedited shipping options on checkout do not include the necessary processing times needed for pulling, packaging, and processing online orders.
The standard processing time for orders placed by or before 10:00 AM PST is 24-hours or as soon as possible the following day. All orders placed after 10:00 PST will be processed within a 24-48 hour window.
During peak seasons, natural disasters, or other acts of God (i.e. the recent COVID-19 pandemic), average processing times may increase.
Please be mindful of the processing times when choosing your desired shipping speed when checking out.
Also, note that weekends and holidays are not considered business days.
and shipping times quoted at checkout do not guarantee package arrival dates.
SHIPPING LOCATION INFORMATION
- Our warehouse is located in Downtown, Los Angeles. We ship orders daily.
- To get your order to your location, we require a physical street address for all UPS, Fedex, and USPS parcels. WE CANNOT SHIP PRODUCTS TO A P.O. BOX.
- Please make sure that all the shipping information is correct. If the address is inaccurate or the package is undeliverable and thus returned to the Smokerolla a $10.00 fee per box may be applied to your credit card.
- If you would like the package to be re-sent, there may also be an additional fee plus shipping costs depending on our discretion.
Smokerolla is happy to offer FREE SHIPPING within the continental United States to its retail customers (Alaska and Hawaii excluded) on any online orders over $50.00 minimum. (via USPS Parcel post or UPS ground).
Note that Certain items (such as butane) do not qualify towards the total dollar amount applicable for free shipping and will be labeled on the product page as inapplicable towards shipping minimum. Smokerolla reserves the right to label any product as inapplicable towards the total amount applicable for free shipping.
Once your order is shipped, tracking information will be sent to you via the email you provided to us in the checkout process. In order to make any necessary returns or refunds go as smooth as possible, we request that you please SAVE YOUR PACKAGE TRACKING INFORMATION for reference.
CUSTOMERS ARE RESPONSIBLE FOR ABIDING BY THEIR LOCAL LAWS REGARDING THE SHIPMENT OF PRODUCTS TO THEIR LOCATIONS.
+18 Adult signature required upon delivery.
Smokerolla shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to or from your violations of local laws.
SMOKEROLLA RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE
*** NOTE: PLEASE CROSS REFERENCE THESE SHIPPING POLICIES WITH OUR TERMS & CONDITIONS, found here. ***
If you get stuck, don’t worry! You can always contact firstname.lastname@example.org or call (213) 205-8544 for questions and answers.